Allison Pannes

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us within 7 days of delivery. We’ll make it right at no extra cost to you.Gift Exchanges: Gifts can be exchan...

Shipping Costs:We offer free standard shipping on orders over $50.For orders under $50, a flat-rate shipping fee applies.Expedited and international shipping rates vary based on destination and pac...

Once your order is placed, you’ll receive a confirmation email with a unique order number. Keep this number handy, as it’s your key to know when it will arrive.At any time, you can check in and tra...

At Paws and Claws, we’re proud to give old fabrics new life with our selection of pet products made from upcycled textiles. By transforming discarded clothing, bedding, and other materials into coz...

Yes! If you're part of our loyalty program or have shopped with us before, we can look up your previous purchases to make sure you get the right product for your pet. 

Yes. Well-behaved, leashed pets are always welcome. We ask that your pet is up-to-date on vaccines for the safety of all animals and customers.

We recommend measuring your pet's neck and chest for collars and harnesses, as weight alone isn't always accurate. If possible, bring your pet to the store for a fitting to ensure the best fit and ...

At Paws and Claws, we are committed to ensuring our customers and their pets are completely satisfied with every purchase. Please review our refund and return policy below for a smooth and transpar...

Absolutely. We maintain a list of trusted local pet professionals and are happy to recommend vets, groomers, trainers and other pet services based on your needs.

We’re thrilled to announce that Paws and Claws is growing — and this year, we’re opening several new locations to better serve pet lovers like you! Whether you’re near one of our current stores or ...