How to Cancel or Modify Your Obagi Order

How to Cancel or Modify Your Obagi Order

At Obagi Cosmeceuticals LLC, we understand that order adjustments may be necessary. Here’s how you can efficiently manage your orders:

Order Cancellation:

To cancel an order, please follow these steps:

1. Log into Your Account: Access your account on our website using your credentials.
2. Locate Your Order: Navigate to the 'Orders' section and identify the order you wish to cancel.
3. Check for Eligibility: Verify that the order has not yet been shipped, as shipped orders cannot be canceled.
4. Complete the Cancellation: If eligible, click 'Cancel Order' and follow the prompts. An email confirmation will be sent once cancellation is successful.

Order Modification:

To modify an order, such as changing the delivery address or adding items, proceed as follows:

1. Access Your Order: Log into your account and go to 'Orders'.
2. Review Options: Select the desired order and explore available modification options. Note that some changes may not be possible if the order is already processed.
3. Make Modifications: Apply the necessary changes and confirm. Notification will be sent to you with the updated order details.

Need Assistance?

If you encounter any issues or have questions, please contact our customer service team. We are committed to providing a seamless shopping experience with Obagi.